Buoy Assistant is a chatbot that was developed by Buoy Health. The chatbot’s goal is to navigate the patient through their healthcare journey. Using AI, this assistant can question users and possibly offer suggestions for answers. Once Buoy Assistant has enough information
and has excluded certain conditions for a diagnosis, it can diagnose the user and give suitable advice. This way, Buoy Assistant prevents unnecessary healthcare use and relieves the pressure on healthcare professionals. By using the data provided by patients to recommend services and diagnoses, Buoy continues to improve its advice. Buoy Assistant is accessible via the internet and can be consulted from home, in a familiar environment. Using the chatbot prevents unnecessary healthcare use and thus expenses.