Ria’s Escape Room is an interactive pop-up game, developed to enhance the happiness and well-being of older people served by care facilities. It is a serious game designed for staff who work in long-term care. While playing the game, they learn to use their empathy and intuition in their contacts with clients. The complete game is store in a portable crate called Ria’s Removal Box, and it can be set up wherever the players want. By viewing videos, reading questions displayed in an accompanying tablet, and finding clues interspersed throughout the room, the players compile essential personal information about Ria that will ultimately help them to provide more personalised care.