Healthcare is experiencing a growing shortage of physicians, from GPs to nurses and specialists in disciplines such as geriatrics. As a result, intramural healthcare institutions are finding it increasingly difficult to assure everyday medical care for their clients. CLEO SmartCare (CLEO) offers a solution for so-called low-complexity medical care that GPs are qualified to off er. With a nurse on site, a remote CLEO physician and a smart communication platform between the two, CLEO provides residents of institutions with the necessary basic care in an efficient and personal way. A pilot is being conducted at the time of writing in the elderly care institution Liberein in the Netherlands, investigating whether and in what way teleconsultation can off er a technological solution to the capacity problem.